Frequently Asked Questions
Choose a category:
How much do you charge for support and consulting?
Between R470 and R700 per hour or part thereof (to the nearest 15min). We also charge a traveling fee of R4.50/km.
What products do you support?
All Sage and related products including Pastel 50 Xpress Start-Up, Sage 50cloud Pastel Xpress, Sage 50cloud Pastel Partner, Sage Pastel Payroll & HR, Sage Pastel VIP Payroll, Sage Intelligence, Sage Business Cloud Accounting, Sage Business Cloud Payroll, Sage Pay, Sage Online Tools, IronTree Backups and Panda Security.
Can you install my product for me?
Yes, we are Certified Product Installers
Can you assist me with my year end?
Yes. We offer courses on this. We can also do the process for you.
I'm getting an error code. Can you help?
Yes. Take note of the error code and give us a call.
I need to get automatic excel reports from Sage 50cloud Pastel. Can you help me with this?
Yes - using Sage Intelligence reporting
Can you provide remote support?
Yes - we use TeamViewer which is safe and secure
Can you come to my office?
Do you have Sage Certified Trainers?
Yes - we are also a Authorised Training Centre
Are all of your certificates up-to-date
Yes - we renew our certifications every year.